01752 846335

About us

The Elms Care Centre is a large building, situated in a nice residential area. There are rooms on both ground and first floors. A passenger lift is within the building too. Rooms at The Elms Care Centre are all spacious, comfortable and provided with bed, TV, wardrobe and wash basin etc. Residents may bring in personal items of furniture, if they wish to do so (subject to a Health and Safety assessment). Nurse call bells are also situated in every room, bathrooms and in appropriate locations within the communal areas. There is ample space for car parking in front of the building. Wheelchair access is throughout the home.

Lounge & Dining Facilities:

The Elms Care Centre understands and respects all resident's needs and privacy. We have a variety of communal areas, spacious dining and lounges. Residents may, of course, have the choice to take meals either in their rooms or in one of the lounges, if they want. Residents may choose to spend their time in the floodlit ornamental garden outside with the other residents or their invited family members, friends etc.

Hairdressing & Chiropody:

Our hairdresser visits once a week and the chiropodist once in six weeks or as required. These services are not included in the fee.

Laundry:

Residents at the Elms can expect to receive high-quality laundry services which are included in our fee. Our laundry staff are available to discuss any special requests that you may have in this area.

Food:

Our kitchen received a 5 star rating at the recent Food Standards Agency inspection. We provide home cooked food using mostly fresh local produce. Healthy nutritious food and drinks are essential for good health and wellbeing. Our staff will discuss with residents or their representative about food preference and any special dietary needs required will be recorded in their personal care plan.

Our Breakfast, Two Course Lunch, Two Course Evening Meal and Home Baking, combine to offer a splendid variety of choice. Each day there will be a choice of meal from the menu. We are happy to provide meal of choice upon request. Normally breakfast is served from 8:00 am, lunch: 12:00 pm and Dinner: 5:00 pm. Residents mealtimes can be adjusted according to personal choice. Residents are offered regular beverages and snacks between meals.

Quality Assurance:

We strive to deliver optimum services to our residents. Residents and relatives can offer their suggestions or comments anytime as we believe in bringing changes in ourselves for better and better care.

We monitor our services with constant responses, suggestions or feedback from our residents. We have a complaint procedure which can be found in the Service User Guide.